Please contact us via email or phone for a return authorization number before sending any items back whether it is for repair, exchange, or a return. Return shipments that do not include an RMA number will be returned to sender. Returns are accepted in their original state new and unused within 30 days upon the customer receiving that item. If there was a shipping charge, it will not be refunded unless the items that were received are either wrong or defective. All original accessories, packaging, etc. must be included in new condition with a return or exchange. If the item shows any signs of wear or use, a refund will not be issued and the item will be sent back to you. All Items must be shipped to us within one week from receiving the return authorization number from us. Processing returns and exchanges take 3-5 business days. If it is an exchange, the customer will receive an additional tracking number for that item via the email that was used for the order after it has been processed.